Precision Dialogue is an analytics-driven customer engagement firm. We leverage customer insights, interactions and information to drive relevant communications, ultimately improving marketing ROI.
With a fully customizable suite of research and usability testing services, our seasoned Research and Customer Experience team offers an unparalleled first look into the customer’s decision-making process and behavioral patterns. Our services include: customer journey mapping, emotional testing, ethnographic research, eye tracking, focus groups, heuristic evaluations and usability testing.
Recently named a Leader in Customer Engagement Strategy by Forrester, the report cited Precision Dialogue’s journey map development as a key service offering. Learn more at www.precisiondialogue.com/cx.
Espire is a global technology company empowering businesses with innovative digital experience solutions, through the combined power of Digital Content Management (DCM) and Multi-Channel Customer Communication Management (MCCCM).
Espire’s MCCCM solutions enable businesses to reinvent delivery of their high volume on-demand, interactive, personalised and transactional multi-channel customer communications. Espire also enables businesses to enhance their brand value through its DCM capabilities in designing and developing intranet, extranet, e-commerce or public facing websites and effortless digital content migrations to other platforms. We offer mobile and cloud enablement and also managed support for all our MCCCM and DCM services.
Espire is a SEI CMMI Level 5 Ver 1.3 (Dev + SVC) Appraised, ISO 27001:2013 & ISO 9001:2008 Certified and ITIL & ISO 20000 Compliant Company. It has offices in UK, USA, Canada, Australia, Singapore, New Zealand and Development Centers in India.
CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site,” we are experts in Webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars. Register free with CRMXchange to receive a wealth of online resources including:
CRMXchange is a premier web site dedicated to providing information in an interactive environment for CRM/Contact Center professionals. The site offers white papers, newsroom, monthly columns, a showcase for products and services for the industry, and free webinars on a variety of CRM and Contact Center issues.
Customer Experience Magazine is online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focussing on customer experience.
Being a unique news resource and a powerful B2B and B2C platform for CX experts and CX lovers, it helps its readers
• learn what makes an outstanding customer experience,
• learn what wins both awards and hearts of customers,
• spot successful and unsuccessful CX practices,
• predict future CX trends,
• network with other relevant CX professionals,
• provide trainings for learning CX skills and becoming a Certified Customer Experience Professional.
Inspiring stories and events from the CX world are also shared with over 39,000 CXM newsletter subscribers.
Together with our website media space and partnership and sponsorship opportunities, the weekly newsletter is a valuable promotional vehicle at your service.
For many years now, CXM is a proud partner of various national and international awards. Thus, apart from the general news from the CX world, winners, finalists and judges from the UK Experience Awards are featured, telling their stories and sharing their insight and specialist approach to some award-winning practices.
The mission of The Customer Success Association is to provide Customer Success executives with worldwide access to the most relevant information about the new profession together with opportunities for networking and learning. Our global resources include The Customer Success Forum, the Customer Success Library and the Customer SuccessCon West / Seattle / East and Europe events.
The UK Digital Experience Awards is fast becoming one of the most important events in the calendar for Digital CX professionals across the UK.
This unique daytime event, enables businesses from across the UK to compete for the ultimate accolade in the world of digital customer experience.
Since its launch 3 years ago, the UK Digital Experience Awards has grown and is now attended by representatives from over 100 companies in many sectors and disciplines.
The Awards are judged by panels of independent business men and women. The scoring methodology and criteria, endorsed by Cranfield School of Management, are available for all to see, and feature judges’ feedback reports for all entrants.
This years awards finals will be taking place on the 24th of November in central London. To find our more visit our website at www.d-x-a.co.uk.
The Customer Experience Professionals Association (CXPA) is a global non-profit organization dedicated to the advancement of customer experience management practices. Our members are individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry.
The CXPA supports the professional development of its members and advances the field by providing research and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of customer.
Alan See is Principle and Chief Marketing Officer of Alan See CMO Temps, LLC. He is recognized by Forbes Magazine as one of the “Top 50 Most Influential CMOs on Social Media,” and is the 2015 American Marketing Association “Content Marketer of the Year.” Alan provides full-time, part-time, and interim or project based leadership initiatives for organizations interested in generating sales by using content-based marketing that is distributed through engaging social media channels.
Martin is a customer engagement and post silo business strategist. He is also an author, international keynote speaker and chair.
Working under his own brand, Brainfood Consulting, he delivers a range of master classes and interventions.
Current topics include empowered service cultures, omni-channel design, automation and self service, proactive service models, mobile and social customer service. All targeted at delivering disruptive service innovation.
Martin is also a founding member of Beyond Silos – a group of specialist practitioners offering design and delivery service for embedding customer hubs – next generation customer engagement.
At Storyminers, a pioneering customer experience design firm based in Atlanta, Mike Wittenstein and his team help leaders communicate with customers in brand new ways and take full advantage of technology without losing touch with customers. He integrates the latest technology, design thinking, and service prototyping to deliver better experience at lower cost, risk, and time-to-market. Mike has introduced new ideas to business leaders and their teams at 400+ companies in 26 countries—to the tune of $1.5B+ in new value created.