10+ Digital Customer Experience Insights on Mobile First, Omni-Channel, Personalization and Digital strategy
See what leading Digital CX executives have to say on Mobile First, Omni-Channel and Personalization strategy and more.
Take-away ideas specific to Digital Customer Experience:
- Creating and adopting a mobile first strategy
- Using omni-channel strategies to enhance your customer’s experience at every touchpoint
- How personalization factors into your overall digital strategy
- Using digital interaction to drive customer engagement
Download the Speaker Insights eBook for insights on Mobile First, Omni-Channel, Personalization and Digital strategy.
For many what I’ve described may be called an omni-channel strategy – I just call it “how to run a modern business that will still be around in 5 years”
Martin Dowson, Customer Led Design, Royal Bank of Scotland