TOP 5 REASONS TO ATTEND
- Maximise your digital CX impact
Integrate organisational and channel silos, remove barriers to delivering omni-channel experiences, and enhance your business performance through digital CX.
- Overcome challenges to transform your CX
Leverage digital technologies and emerging channels to enhance your CX. Source best practices to using CJMs, VoC, analytics and utilising right digital channels to drive engagement, loyalty and ultimately increase sales and profits.
- Foster a customer-centric culture for CX success
Create the right environment to move beyond isolated pockets of innovation. Experiment and empower your employees to build digital experiences with a customer-first mindset.
- Develop strategies to align customer needs with business goals
Tap into the collective knowledge of CX, digital and marketing professionals. Source practical tools and ideas that will help you create a best-in-class digital CX strategy.
- Make the right digital investments to optimise ROI
Challenge assumptions, build on ideas, and expand your knowledge. Engage key digital CX innovators, award-winners and leaders and get the burning answers you need to deliver real transformation.
HEAR FROM PAST ATTENDEES
WHO WILL YOU MEET?
Join 200+ thought leaders, experts and professionals from across Europe at this unique event.
Private Services Industries – B2C
Chief Customer Officer / CXO / COO / CMO / SVP / VP / Director, Customer Experience / Guest Experience / Customer Care / Customer Insights / Customer Service / Operations / Loyalty / Marketing
Gov’t Agencies and Not-for-Profits
President / EVP / Executive Director / Director / Head of Customer Care / Citizen Service / Marketing / Operations / Public Relations / Call Centre
Solutions Providers and B2B Organizations
CEO / VP / Director of Sales / Marketing / Business Development / Consultant